Refund Policy
Refund Policy
Last updated: May 31, 2026
Completed AI-generated persona work is generally non-refundable once generation begins.
This policy is meant to be simple and clear for launch. It covers digital AI-generated artifacts and the paid generation workflow.
General Rule
Because APF provides digital AI-generated artifacts, completed paid generations are generally non-refundable after the generation process begins.
When We Will Review a Refund
If checkout fails, you are billed twice, or the paid artifact cannot be generated because of a system error, contact support within 7 days and we will review the order.
- Checkout failed after payment processing
- Duplicate billing occurred
- The paid artifact could not be generated because of a system error
What Is Not Guaranteed
Refunds are not guaranteed for dissatisfaction with the creative direction once a persona has been generated. In appropriate cases, we may offer reasonable correction or refinement support instead of a refund.
How to Request a Refund
Include your order or public ID, the checkout email, and a brief description of the issue when you contact support.
tyrone@ulantra.com